Shipments and returns
Shipping Your Order
Certain items may incur an additional charge to guarantee perfect arrival. We use specially insulated coolers and gel packs during summer months and for locations where the temperature is above 70 degrees for any orders containing our chocolates, our candies and many of our nut mixes that contain honey toasted and/or chocolate products. You will need to click on “select a cooler” during the shipping process. If the “select a cooler” box is not checked and the temperature at the time of shipping is 70 degrees or above, your order will be rejected and your credit card refunded. We will contact you to find out if you still want to place your order with the additional cost of the cooler. We will need your credit card information in order to place your order by phone.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
